Contact us

Before contacting us, please read our shipping and handling FAQs page  and our refund policy page.

Only email us if the designated delivery time has passed (15 days after receiving your tracking information). 

If you have a question or have an issue with a specific order you can contact us at suedefox.co@gmail.com . Please include your Order Number. We will do our best to reply to your inquiry within 5 business days. 

(Updated on 23rd February 2021)

Due to the recent pandemic, shipping has been delayed worldwide.  Shipment warehouses all across the globe are experiencing a backlog of orders that need to be fulfilled. We ship our necklaces from Singapore to the US. Tracking usually takes 10-15 days before any information is updated on the USPS website. If your tracking has not been updated for some time, it is most likely still on its way to the US. Do expect orders to arrive a little later than usual. The delivery times are an estimate, Suede Fox will not be held responsible for delays once an item has been dispatched. Thank you so much for understanding and stay safe always ♥