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Shipping and Handling FAQ


Update on Covid-19 delivery times :

(updated on 23rd February 2021)

Due to the recent pandemic, shipping has been delayed worldwide.  Shipment warehouses all across the globe are experiencing a backlog of orders that need to be fulfilled. We ship our necklaces from Singapore to the US. Tracking usually takes 10-15 days before any information is updated on the USPS website. If your tracking has not been updated for some time, it is most likely still on its way to the US. Do expect orders to arrive a little later than usual. The delivery times are an estimate, Suede Fox will not be held responsible for delays once an item has been dispatched. Thank you so much for understanding and stay safe always 

 

*Please note that Custom Jewelry takes about 3 to 4 weeks to reach your doorstep*

The time frame for order delivery : 

  • Processing time: Once your order has been placed, it immediately starts going through our ordering process.
  • Custom Jewelry : It takes about 10 to 15 days to make and then it will be shipped via SingPost, from Singapore to the United States. It will then be shipped by USPS domestically (see Shipping time below). The production of a custom jewelry item involves many processes such as polishing, plating, chain packing and assembling. Hence, do expect to receive your item about 30 days, or a month after you place an order. Your patience is appreciated and our custom necklaces will not fail to please you!
  • Shipping time:  US orders are shipped in bulk from Singapore to the USA via Singpost. It will then be shipped by USPS domestically. The whole shipment process will take 15 to 20 days on average (possible delays due to COVID-19) . Tracking information will only be available on USPS's website 10 to 15 days after we have created your shipping label (might take longer due to COVID-19). 

 

Q:  I ordered 2 items, why did I receive only one item ?

A: We usually ship out custom items separately, depending on which necklace/bracelet is produced first. This ensures that you'll receive your items as soon as possible!


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